These General Terms and Conditions apply to all reservations in the hotel, group, seminar and banquet area.
Reservations are confirmed to the guest in writing by e-mail or by post. For the guest reservations are binding with the confirmation of the Bad Ramsach Quellhotel. Changes of confirmations always take place in written form on both sides.
All rooms, including equipment, listed in the reservation confirmation will be made available to the guest in proper condition for the desired period of time. The guest must exercise all due care when using the rooms and their equipment. Smoking and cooking are strictly forbidden in all rooms.
If the guest does not raise any objections when taking over the premises, the premises including equipment shall be deemed to have been taken over in perfect condition. Subsequent complaints cannot be asserted.
The rooms will be prepared according to the reservation confirmation. Changes in the number of participants must be reported no later than 12 noon on the day before arrival. Changes in the number of persons per room may affect the room price.
For pets the stay in the Bad Ramsach Quellhotel is subject to a charge. Pets must be registered at the time of reservation. If accompanied by pets, meals can be taken in the à la carte restaurant or on the terrace.
Special services and individual wellness treatments require a certain preparation time. In the event of cancellation, the hotel reserves the right to charge the costs already incurred.
For therapies and medical appointments, the provisions of the health insurance regulations apply. Appointments not cancelled or missed in time will be charged directly to the patient in accordance with Art. 8 of the contract between SPV and KSK, UVG and BAMV.
The confirmation shall state which meals are included in the room price. There is no reduction on meals not consumed. Room service is possible and will be charged with a surcharge of CHF 5 per order.
No refunds will be made for unused fitness, spa or sauna tickets.
Cancellations and/or changes are to be communicated to the Bad Ramsach Quellhotel as early as possible in written form. In the event of changes or cancellations of reserved hotel rooms, conference rooms or arrangements, the following invoice will be issued:
Accomodation with meals and/or Wellness
In case of no-show the overnight stay will be charged according to your reservation.
Reservations with seminar packages and group trips
The basis for invoicing is the number of participants and the duration of the seminar, which is stated in the final confirmation of reservation.
The definitive number of guests for the banquet booked must be announced 48 hours before the start of the event. In the case of no-shows by guests, the registered number of persons less 10% will be charged.
If the hotel is able to sell the arrangements elsewhere (for all reservations), the client does not incur any costs. The menu price multiplied by the number of guests stated in the reservation confirmation is understood to be the arrangement.
Table reservations à la carte
Please let us know of any delays; otherwise tables will be passed on after 30 minutes. These cancellations are free of charge.
All costs incurred by Bad Ramsach (music, decoration, organisation of special meals, etc.) will be charged at 100%.
All prices listed in the reservation confirmation are authoritative. The total amount includes all services used.
The organiser is liable for all damage to property and personal injury, including any consequential damage, caused to the hotel, its employees or third parties by himself or his attendants during the stay.
The hotel is not liable for objects brought in by the organiser or his accompanying person. Any insurance is the responsibility of the guest.
Disputes are exclusively subject to Swiss law. The place of jurisdiction for the assessment of disputes is Häfelfingen BL.
Läufelfingen, August 1st 2017